Many resources are available for consumers who need help or information. We would like to provide some of the more useful links as well as a list of servicers who may be contacted if you are having trouble with your mortgage.

Servicer Contact Numbers for Homeowners
Provided by HOPE NOW
Below are the customer contact telephone numbers of HOPE NOW servicer members. If you are a homeowner having trouble with your mortgage, please call your servicerís hotline for assistance (please have your account number ready when calling).
If you would like to talk to a HUD-approved homeownership counselor, please call the Homeownerís HOPE Hotline, 888-995-HOPE, operated by the Homeownership Preservation Foundation. Free counseling is available 24 hours a day, 7 days a week. You can also visit for more assistance.
Aurora Loan Services800-550-0509
Avelo Mortgage, LLC.866-992-8356
Bank of America800-846-2222
Carrington Mortgage Services 800-790-9502
CitiFinancial/Citi Trust Bank800-422-1498
CitiMortgage Conv/FNMA800-695-0384
CitiMortgage/Govít & Freddie Mac866-272-4749
CitiResidential Customer Care800-430-5262
Countrywide Home Loans800-669-6650
EMC Mortgage, Inc.877-362-6631
First Horizon Home Loans800-364-7662
Home Loan Services, Inc.
(d/b/a First Franklin Loan Services and NationPoint Loan Services)
HomEq Servicing888-270-6663
HSBC Consumer Lending800-333-5848
HSBC Mortgage Services800-365-6730
HSBC Mortgage Corporation888-648-3124
IndyMac Bank800-880-6848
JPMorgan Chase Prime Loans800-446-8939
JPMorgan Chase Non-Prime877-838-1882
JPMorgan Chase Home Equity866-582-5208
JPMorgan Chase Default HPO Help Line866-345-4676
Litton Loan Servicing800-999-8501
National City Mortgage Corporation800-523-8654
Nationstar Mortgage, LLC.888-480-2432
Ocwen Loan Servicing, LLC.877-596-8580
Option One Mortgage Corporation888-275-2648
Saxon Mortgage Services888-325-3502
Select Portfolio Servicing888-818-6032
SunTrust Mortgage, Inc. 800-443-1032
Washington Mutual, Inc.866-926-8937
Wells Fargo Home Mortgage877-216-8448
Wells Fargo Financial800-275-9254
Wilshire Credit Corporation888-917-1050