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Many resources are available for consumers who need help or information. We would like to provide some of the more useful links as well as a list of servicers who may be contacted if you are having trouble with your mortgage.
Servicer Contact Numbers for Homeowners
Provided by HOPE NOW |
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| Below are the customer contact telephone numbers of HOPE NOW servicer members. If you are a homeowner having trouble with your mortgage, please call your servicer’s hotline for assistance (please have your account number ready when calling). |
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| If you would like to talk to a HUD-approved homeownership counselor, please call the Homeowner’s HOPE Hotline, 888-995-HOPE, operated by the Homeownership Preservation Foundation. Free counseling is available 24 hours a day, 7 days a week. You can also visit www.995hope.com for more assistance. |
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| Servicer | Hotline |
| Aurora Loan Services | 800-550-0509 |
| Avelo Mortgage, LLC. | 866-992-8356 |
| Bank of America | 800-846-2222 |
| Carrington Mortgage Services | 800-790-9502 |
| CitiFinancial/Citi Trust Bank | 800-422-1498 |
| CitiMortgage Conv/FNMA | 800-695-0384 |
| CitiMortgage/Gov’t & Freddie Mac | 866-272-4749 |
| CitiResidential Customer Care | 800-430-5262 |
| Countrywide Home Loans | 800-669-6650 |
| EMC Mortgage, Inc. | 877-362-6631 |
| First Horizon Home Loans | 800-364-7662 |
| GMAC/Homecomings/ResCap | 800-799-9250 |
Home Loan Services, Inc.
(d/b/a First Franklin Loan Services and NationPoint Loan Services) | 800-500-5022 |
| HomEq Servicing | 888-270-6663 |
| HSBC Consumer Lending | 800-333-5848 |
| HSBC Mortgage Services | 800-365-6730 |
| HSBC Mortgage Corporation | 888-648-3124 |
| IndyMac Bank | 800-880-6848 |
| JPMorgan Chase Prime Loans | 800-446-8939 |
| JPMorgan Chase Non-Prime | 877-838-1882 |
| JPMorgan Chase Home Equity | 866-582-5208 |
| JPMorgan Chase Default HPO Help Line | 866-345-4676 |
| Litton Loan Servicing | 800-999-8501 |
| National City Mortgage Corporation | 800-523-8654 |
| Nationstar Mortgage, LLC. | 888-480-2432 |
| Ocwen Loan Servicing, LLC. | 877-596-8580 |
| Option One Mortgage Corporation | 888-275-2648 |
| Saxon Mortgage Services | 888-325-3502 |
| Select Portfolio Servicing | 888-818-6032 |
| SunTrust Mortgage, Inc. | 800-443-1032 |
| Washington Mutual, Inc. | 866-926-8937 |
| Wells Fargo Home Mortgage | 877-216-8448 |
| Wells Fargo Financial | 800-275-9254 |
| Wilshire Credit Corporation | 888-917-1050 |
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