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Servicer Contact Numbers for Homeowners
Provided by HOPE NOW
 
Below are the customer contact telephone numbers of HOPE NOW servicer members. If you are a homeowner having trouble with your mortgage, please call your servicer’s hotline for assistance (please have your account number ready when calling).
 
If you would like to talk to a HUD-approved homeownership counselor, please call the Homeowner’s HOPE Hotline, 888-995-HOPE, operated by the Homeownership Preservation Foundation. Free counseling is available 24 hours a day, 7 days a week. You can also visit www.995hope.com for more assistance.
 
ServicerHotline
Aurora Loan Services800-550-0509
Avelo Mortgage, LLC.866-992-8356
Bank of America800-846-2222
Carrington Mortgage Services 800-790-9502
CitiFinancial/Citi Trust Bank800-422-1498
CitiMortgage Conv/FNMA800-695-0384
CitiMortgage/Gov’t & Freddie Mac866-272-4749
CitiResidential Customer Care800-430-5262
Countrywide Home Loans800-669-6650
EMC Mortgage, Inc.877-362-6631
First Horizon Home Loans800-364-7662
GMAC/Homecomings/ResCap800-799-9250
Home Loan Services, Inc.
(d/b/a First Franklin Loan Services and NationPoint Loan Services)
800-500-5022
HomEq Servicing888-270-6663
HSBC Consumer Lending800-333-5848
HSBC Mortgage Services800-365-6730
HSBC Mortgage Corporation888-648-3124
IndyMac Bank800-880-6848
JPMorgan Chase Prime Loans800-446-8939
JPMorgan Chase Non-Prime877-838-1882
JPMorgan Chase Home Equity866-582-5208
JPMorgan Chase Default HPO Help Line866-345-4676
Litton Loan Servicing800-999-8501
National City Mortgage Corporation800-523-8654
Nationstar Mortgage, LLC.888-480-2432
Ocwen Loan Servicing, LLC.877-596-8580
Option One Mortgage Corporation888-275-2648
Saxon Mortgage Services888-325-3502
Select Portfolio Servicing888-818-6032
SunTrust Mortgage, Inc. 800-443-1032
Washington Mutual, Inc.866-926-8937
Wells Fargo Home Mortgage877-216-8448
Wells Fargo Financial800-275-9254
Wilshire Credit Corporation888-917-1050
 
  
 
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